ArticleQualitative health research2012
Exploring challenges to telehealth communication by specialists in poison information.
Article in Qualitative health research, 2012. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
16 citing papers in PubMed, 33 citations in OpenAlex.
- Assessing Communication during Remote Follow-Up of Users with Pacemakers in Norway: The NORDLAND Study, a Randomized Trial.International journal of environmental research and public health · 2020Trial
- Impact of caller's degree-of-worry on triage response in out-of-hours telephone consultations: a randomized controlled trial.Scandinavian journal of trauma, resuscitation and emergency medicine · 2019Trial
- Tele-triaging: a qualitative study exploring pharmacists' clinical decision-making in a Poisons Information Centre using interviews and a clinical vignette.International journal of clinical pharmacy · 2026Article
- Exploring perceived barriers and facilitators to using mobile phone technology for delivering HPV test results in malawi: a qualitative study with HPV-Screened women, healthcare providers, and health officials.BMC public health · 2025Article
- Mapping Research Trends on the Implications of Telemedicine for Healthcare Professionals: A Comprehensive Bibliometric Analysis.Healthcare (Basel, Switzerland) · 2025Review
- Explaining Racial/Ethnic Disparities in Telehealth Use with Different Levels of English Proficiency: A Decomposition Approach.Telemedicine reports · 2025Article
- Agency and the telephone: Patient contributions to the clinical and interactional agendas in telehealth consultations.Patient education and counseling · 2022Article
- Digital pharmacists: the new wave in pharmacy practice and education.International journal of clinical pharmacy · 2022Article
- Women's Experiences With Palliative Care During Pregnancy.Journal of obstetric, gynecologic, and neonatal nursing : JOGNN · 2021Article
- "Telephone consultation for medical emergencies" - development, implementation and evaluation of a course in identifying and handling medical emergencies via telephone for 5GMS journal for medical education · 2021Article
- Telemedicine and Medical Education in the Age of COVID-19.Academic medicine : journal of the Association of American Medical Colleges · 2020Article
- Experiences and lessons learned by genetic counselors in returning secondary genetic findings to patients.Journal of genetic counseling · 2020Article
- Enhancing communication skills for telehealth: development and implementation of a Teach-Back intervention for a national maternal and child health helpline in Australia.BMC health services research · 2018Article
- Under-triage in telephone consultation is related to non-normative symptom description and interpersonal communication: a mixed methods study.Scandinavian journal of trauma, resuscitation and emergency medicine · 2017Article
- Life experiences of individuals with hereditary hemorrhagic telangiectasia and disclosing outside the family: a qualitative analysis.Journal of community genetics · 2016Article
- Performance and Perceptions: Evaluation of Pharmacy Students' Consultation via Telepharmacy.The Journal of pharmacy technology : jPT : official publication of the Association of Pharmacy Technicians · 2015Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors at 2 institutions in 1 country.
Funding
Abstract
The use of the telephone for providing health care is growing. A significant amount of social meaning is derived from visual information, and the absence of visual stimuli provides unique barriers to communication and increases the risks for misunderstandings and distractions. Understanding challenges to telephone communication can provide insight into training opportunities for overcoming these difficulties and improving patient care. The purpose of this research was to explore through focus groups the challenges of phone communication perceived by specialists in poison information. General types of challenges to effective phone communication included developing new communication skills to compensate for lack of visual information, difficulty assessing caller understanding, difficulty managing caller misunderstandings, maintaining distinctive assessments for routine calls, and managing the multifaceted aspects of job stress. The desire for training to enhance telehealth and cultural competency skills was also mentioned, and these findings might provide guidance for the development of training opportunities for telehealth professionals.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.