ArticleInternational journal for quality in health care : journal of the International Society for Quality in Health Care2011
Patient satisfaction in two Chinese provinces: rural and urban differences.
Article in International journal for quality in health care : journal of the International Society for Quality in Health Care, 2011. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 28 papers, 1 of them a synthesis that pooled it.
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Who cites it
28 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Factors Associated with Outpatient Satisfaction in Tertiary Hospitals in China: A Systematic Review.International journal of environmental research and public health · 2020Pooled it
- Client satisfaction and associated factors with the health care services in Central Ethiopia, 2025: facility-based comparative cross-sectional study.BMC public health · 2026Article
- Patient satisfaction with cross-boundary healthcare: a cross-sectional study of Hong Kong residents' healthcare utilization in mainland China.BMC health services research · 2026Article
- Three-year trends and seasonal variation in patient satisfaction with primary health care services in Saudi Arabia: results from the national patient experience measurement program (2022-2024).Frontiers in public health · 2025Article
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- Patients' satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: A cross-sectional study.Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia · 2023Article
- Lime juice as a dietary alternative to mist potassium citrate for urine alkalinisation: A prospective, cross-over clinical trial.Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia · 2023Article
- Patterns of Outpatient Service Satisfaction among Low-Income Adults in Rural China: A Latent Class Analysis.Healthcare (Basel, Switzerland) · 2022Article
- The role of migration in mental healthcare: treatment satisfaction and utilization.BMC psychiatry · 2022Article
- Health insurance coverage and access to care in China.BMC health services research · 2022Article
- Rural and urban differences in patient experience in China: a coarsened exact matching study from the perspective of residents.BMC health services research · 2021Article
- Influencing Factors of Outpatients' Satisfaction in China a Cross-Sectional Study of 16 Public Tertiary Hospitals.Patient preference and adherence · 2021Article
- Predictors of patient satisfaction and outpatient health services in China: evidence from the WHO SAGE survey.Family practice · 2020Article
- Rural and urban differences in health system performance among older Chinese adults: cross-sectional analysis of a national sample.BMC health services research · 2020Article
- Influence of patient and hospital characteristics on inpatient satisfaction in China's tertiary hospitals: A cross-sectional study.Health expectations : an international journal of public participation in health care and health policy · 2020Article
- Patient Satisfaction with Rural Medical Services: A Cross-Sectional Survey in 11 Western Provinces in China.International journal of environmental research and public health · 2019Article
- Outpatient Satisfaction with Tertiary Hospitals in China: The Role of Sociodemographic Characteristics.International journal of environmental research and public health · 2019Article
- Determinants of Overall Satisfaction with Public Clinics in Rural China: Interpersonal Care Quality and Treatment Outcome.International journal of environmental research and public health · 2019Article
- Innovating New Rural Cooperative Medical Scheme (NCMS) for Better Patient Satisfaction in Rural China.International journal of environmental research and public health · 2018Article
- Article
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Authors and funding
3 authors.
Funding
Abstract
objectiveWhile international research on patient satisfaction on healthcare has grown tremendously in the past three decades, little research has been conducted concerning healthcare-related patient satisfaction in China. This study was designed to examine what factors including patients' characteristics and ease of access to care are associated with level of patient satisfaction and how such satisfaction might differ across rural and urban populations in China. This study also serves as an evaluation of the recent healthcare reforms that have taken place in China, which were expected to equalize satisfaction between rural and urban patients.
designA cross-sectional survey to assess satisfaction among patients attending county-level hospitals in China.
settingForty county-level hospitals in two provinces of China.
participantsTwenty-five patients from each of the 40 county-level hospitals.
main outcome measurePatient satisfaction measured with 15 questions.
resultsPerceived convenience was significantly associated with patient satisfaction among all participants. The new rural cooperative medical insurance scheme (NRCMIS) was associated with higher overall satisfaction among the rural residents. Age and income were significantly related to satisfaction only among rural patients.
conclusionsRural residents benefit greatly from the implementation of NRCMIS. Future reform could be more effective by catering the needs of each specific group (e.g. low-income population, rural population, etc.) identified by this study.
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