ArticleBMJ quality & safety2011
Is the job satisfaction of primary care team members associated with patient satisfaction?
Article in BMJ quality & safety, 2011. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 43 papers, 2 of them syntheses that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
43 citing papers in PubMed, 2 syntheses or guidelines pooled it, 125 citations in OpenAlex.
- Relations between task delegation and job satisfaction in general practice: a systematic literature review.BMC family practice · 2016Pooled it
- A Systematic Review of the Impact of Physicians' Occupational Well-Being on the Quality of Patient Care.International journal of behavioral medicine · 2015Pooled it
- Job Satisfaction Among Methadone Maintenance Treatment Clinic Service Providers in Jiangsu, China: A Cross-sectional Survey.Journal of addiction medicineTrial
- Online reviews in primary care - a mimicry indicator of quality? A comparative analysis across urban and rural regions in Germany.Research in health services & regions · 2025Article
- Occupational self-efficacy, job satisfaction and learning potential of the workplace in a sample of diabetes specialist nurses: A structural equation modeling analysis.International journal of nursing studies advances · 2025Article
- Over one-third of professionals in French ART centers experience job strain.Scientific reports · 2025Article
- "A different sense of what we do here, who we are and what we deliver": Provider perspectives on the effects of a change in governance of healthcare services in correctional facilities in British Columbia.Health services management research · 2024Article
- Patient-reported experience is associated with higher future revenue and lower costs of hospitals.The European journal of health economics : HEPAC : health economics in prevention and care · 2024Article
- Policy perception, job satisfaction and intentions to remain in rural area: evidence from the National Compulsory Service Programme in China.Global health research and policy · 2024Article
- The effect of general practice team composition and climate on staff and patient experiences: a systematic review.BJGP open · 2024Article
- Psychosocial working conditions and mental health among medical assistants in Germany: a scoping review.BMC public health · 2024Article
- Health extension workers' level of job satisfaction in western Hararghe Zone, eastern Ethiopia: an institutional-based cross-sectional study.Frontiers in health services · 2024Article
- Assessing depression, anxiety, stress, and occupational decision regret levels among resident physicians working at Ankara University Faculty of Medicine Hospital.Turkish journal of medical sciences · 2024Article
- The effect of transformation policies on healthcare providers' satisfaction in primary healthcare centers: the case of Eastern Saudi Arabia.BMC health services research · 2023Article
- Analysis of factors influencing the job satisfaction of medical staff in tertiary public hospitals, China: A cross-sectional study.Frontiers in psychology · 2023Article
- Job satisfaction in sport science and sports medicine, an international cross-sectional survey.BMJ open sport & exercise medicine · 2023Article
- Opportunity loss: care team job satisfaction and urgent care, emergency department, and hospital costs for patients with cardiovascular disease.Family practice · 2022Observational
- Providers' perspectives on the performance of primary healthcare centres in India: The missing link.The International journal of health planning and management · 2021Article
- Investigating the Use of Telemedicine for Digitally Mediated Delegation in Team-Based Primary Care: Mixed Methods Study.Journal of medical Internet research · 2021Article
- Health professional's job satisfaction and its determinants in Ethiopia: a systematic review and meta-analysis.Archives of public health = Archives belges de sante publique · 2021Review
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
6 authors at 3 institutions in 3 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
BACKGROUND Previous research has shown a correlation between physician job satisfaction and patient satisfaction with quality of care, but the connection between job satisfaction of other primary care team members and patient satisfaction is yet unclear. OBJECTIVE To evaluate whether there is an association between patient satisfaction and job satisfaction of the members of patient care teams. DESIGN The study was based on data from the European Practice Assessment and used an observational design. SETTING 676 primary care practices in Germany. PARTICIPANTS 47 168 patients, 676 general practitioners (practice principals), 305 physician colleagues (trainees and permanently employed physicians) and 3011 non-physician practice members (nurses, secretaries). MAIN OUTCOME MEASURES Patient evaluation was measured using the 23-item EUROPEP questionnaire. Job satisfaction was measured using the 10-item Warr-Cook-Wall job satisfaction scale and further items relating to practice structure. Bivariate correlations were applied in which factors of patient satisfaction and practice structure were compared with physicians and non-physicians satisfaction. RESULTS Patient satisfaction correlates positively with the general job satisfaction of the non-physician (r=0.25, p<0.01) and no significant correlation was found for the general job satisfaction of practice principals and physician colleagues. Patients' satisfaction with the practice organisation correlates positively with the general job satisfaction of the non-physicians (r=0.30, p<0.01) and their view of practice structure (r=0.29, p<0.01). CONCLUSIONS The correlation between non-physician team member satisfaction and patient satisfaction was higher than the correlation between satisfaction of physicians and patients. Patients seem to be sensitive to aspects of practice structure.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.