ArticleBMC research notes2011
Determinants of patient satisfaction with ophthalmic services.
Article in BMC research notes, 2011. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 18 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
18 citing papers in PubMed.
- Evaluation of the effectiveness of a smartphone-based educational intervention on the outcomes of children's burns: A randomized controlled trial.International wound journal · 2024Trial
- Top causes of visual impairment, satisfaction with eye care services, and associated factors among visually impaired patients attending an eye care center in Ethiopia.Scientific reports · 2025Article
- The Refractive Cataract Surgery Survey (RCSS): A Validated Questionnaire for Quick Clinical Use.Clinical ophthalmology (Auckland, N.Z.) · 2025Article
- Patient satisfaction and follow-up adherence to glaucoma case management clinic in China.International journal of ophthalmology · 2024Article
- Health services access, utilization, and barriers for Arabic-speaking refugees resettled in Connecticut, USA.BMC health services research · 2022Observational
- Patients' Satisfaction with Ophthalmology Clinic Services in a Public Teaching Hospital.Patient preference and adherence · 2022Article
- Ophthalmology Provider Ratings and Patient, Disease, and Appointment Factors.Journal of patient experience · 2021Article
- Article
- Patient satisfaction about services obtained from a teaching hospital, Port Blair: A cross-sectional study.Journal of family medicine and primary care · 2020Article
- Patients' Satisfaction after Primary Health Care Centers' Integration with Ministry of Health Hospitals, Jeddah.Journal of epidemiology and global health · 2019Article
- Patients' Perception of Quality of Diabetes Care Received in Ibadan, Nigeria.Archives of basic and applied medicine · 2018Article
- Patients Satisfaction with Dental Care in the Slovak Republic: A Cross-sectional Questionnaire Study.Iranian journal of public health · 2017Article
- Level of Satisfaction Among People Living with HIV (PLHIV) Attending the HIV Clinic of Tertiary Care Center in Southern India.Journal of clinical and diagnostic research : JCDR · 2016Article
- Analysis of Factors Influencing Inpatient and Outpatient Satisfaction with the Chinese Military Health Service.PloS one · 2016Article
- Patient experiences in retinal trials: a cross-sectional study.BMC ophthalmology · 2015Article
- Prevalence of second-eye cataract surgery and time interval after first-eye surgery in Iran: a clinic-based study.Middle East African journal of ophthalmologyArticle
- Application of sentiment and word frequency analysis of physician review sites to evaluate refractive surgery care.Advances in ophthalmology practice and researchArticle
- Patients' Satisfaction, Diabetic Control and Associated Factors at a Tertiary Health Facility in Rivers State, Nigeria.Nigerian medical journal : journal of the Nigeria Medical AssociationArticle
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundThis cross-sectional study was conducted during summer 2008 at an academic ophthalmic hospital to assess patient satisfaction with care services and examine the impact of different dimensions on overall satisfaction.
findingsClients of ophthalmic services were selected by systematic random sampling. Overall satisfaction was measured as the primary outcome using a validated patient satisfaction questionnaire (PSQ-18). Different domains were evaluated using PSQ-18 (technical quality, interpersonal manner, communication, financial aspects, time spent for patients, convenience and accessibility); an additional domain, physical setting of the hospital, was evaluated by complementary questions. A general linear model was used to assess the adjusted impact of each quality dimension on the overall satisfaction. Accessibility and technical quality had the strongest association with the overall satisfaction. This regression model could predict an overall satisfaction of 60%.
conclusionsIn comparable settings, if care providers wish to improve the quality of health services from a patients' perspective, they should give priority to improving accessibility and technical quality. Further studies are recommended to discover complementary predictors in formation of overall satisfaction. PREVIOUS PUBLICATION: Some parts of this article are translated form Farsi originally published in Bina Journal of Ophthalmology. (2009; 14 (3): 289-297). The original work is at: http://binajournal.org/index.php/bina/article/view/96.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.