ArticleHealth expectations : an international journal of public participation in health care and health policy2011
Pharmacy users' expectations of pharmacy encounters: a Q-methodological study.
Article in Health expectations : an international journal of public participation in health care and health policy, 2011. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
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Who cites it
14 citing papers in PubMed.
- Development of a Questionnaire to Measure Public Perceptions of the Role of Community Pharmacy in Public Health (Pharmacy (Basel, Switzerland) · 2023Article
- Understanding and expectation towards pharmaceutical care among patients, caregivers and pharmacy service providers: a qualitative study.European journal of hospital pharmacy : science and practice · 2020Article
- Patients', Pharmacy Staff Members', and Pharmacy Researchers' Perceptions of Central Elements in Prescription Encounters at the Pharmacy Counter.Pharmacy (Basel, Switzerland) · 2019Article
- Patient care activities by community pharmacists in a capitation funding model mental health and addictions program.BMC psychiatry · 2018Observational
- Pharmacy Interns' Perception of Their Professional Role.American journal of pharmaceutical education · 2017Article
- From personal crisis care to convenience shopping: an interpretive description of the experiences of people with mental illness and addictions in community pharmacies.BMC health services research · 2016Article
- The willingness of informal caregivers to assist their care-recipient to use Home Medicines Review.Health expectations : an international journal of public participation in health care and health policy · 2016Article
- Adherence counseling during patient contacts in swiss community pharmacies.Patient preference and adherence · 2015Article
- Article
- Customer interest in and experience with various types of pharmacy counselling - a qualitative study.Health expectations : an international journal of public participation in health care and health policy · 2014Article
- Pharmacy students' experiences in provision of community pharmacy mental health services.Canadian pharmacists journal : CPJ = Revue des pharmaciens du Canada : RPC · 2014Article
- Views of the Scottish general public on community pharmacy weight management services: international implications.International journal of clinical pharmacy · 2012Article
- Views on the role of community pharmacy in local communities: a case study of stakeholders' attitudes.Pharmacy practiceArticle
- Purchasing Over-the-counter medicines from Australian pharmacy: What do the pharmacy customers value and expect?Pharmacy practiceArticle
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundPharmacy practice is evolving according to general health-care trends such as increased patient involvement and public health initiatives. In addition, pharmacists strive to find new professional roles. Clients' expectations of service encounters at pharmacies is an under-explored topic but crucial to understanding how pharmacy practice can evolve efficiently.
objectiveTo identify and describe different normative expectations of the pharmacy encounter among pharmacy clients.
methodsQ methodology, an approach to systematically explore subjectivity that retains complete patterns of responses and organizes these into factors of operant subjectivity. SETTING AND
participantsEighty-five regular prescription medication users recruited at Swedish community pharmacies and by snowballing.
resultsSeven factors of operant subjectivity were identified, and organized into two groups. Factors that emphasized the physical drug product as the central object of the pharmacy encounter were labelled as independent drug shopping; logistics of drug distribution; and supply of individual's own drugs. Factors that emphasized personal support as desirable were labelled competence as individual support; individualist professional relations, just take care of me; and practical health-care and lifestyle support. DISCUSSION AND
conclusionsThe systematic Q-methodological approach yielded valuable insights into how pharmacy clients construct their expectations for service encounters. They hold differentiating normative expectations for pharmacy services. Understanding these varying viewpoints may be important for developing and prioritizing among efficient pharmacy services. Clients' expectations do not correspond with trends that guide current pharmacy practice development. This might be a challenge for promoting or implementing services based on such trends.
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