Are measures of patient satisfaction hopelessly flawed?

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

Who cites it

7 citing papers in PubMed.

1. Creation of a Patient Information Video to Improve the Patient Experience of the Surgical Assessment Unit.Cureus · 2024
   Article
2. Enhancing relational care through expressions of gratitude: insights from a historical case study of almoner-patient correspondence.Medical humanities · 2020
   Article
3. Evaluating Primary Health Care Performance from User Perspective in China: Review of Survey Instruments and Implementation Issues.International journal of environmental research and public health · 2019
   Review
4. Patient understanding of two commonly used patient reported outcome measures for primary care: a cognitive interview study.BMC family practice · 2018
   Article
5. Survey of patients' experiences and perceptions of care provided by nurse and pharmacist independent prescribers in primary care.Health expectations : an international journal of public participation in health care and health policy · 2015
   Article
6. Quality assessment of mental health care by people with severe mental disorders: a participatory research project.Community mental health journal · 2014
   Article
7. Patients' experiences of their healthcare in relation to their expectations and satisfaction: a population survey.Journal of the Royal Society of Medicine · 2013
   Article

Corrections and comments

• Commented on by
  Measuring patient satisfaction. Theoretical foundation needed.2010
• Comment on
  Patients' experience and satisfaction in primary care: secondary analysis using multilevel modelling.2010

Authors and funding

1 author.

Funding

No grant is acknowledged in the PubMed record.

Abstract

PubMed holds no abstract for this paper.

Indexed as