ArticleBMC family practice2010
The association between demographic factors, user reported experiences and user satisfaction: results from three casualty clinics in Norway.
Article in BMC family practice, 2010. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 25 papers.
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Who cites it
25 citing papers in PubMed.
- Trial
- Patient satisfaction with rehabilitation services following traumatic brain injury: a quality registry study.Journal of rehabilitation medicine · 2024Article
- Factors Associated With Satisfaction With Diabetes Care Among Patients Attending Public Diabetic Clinics in Dar es Salaam, Tanzania: A Cross-Sectional Study.Public health challenges · 2024Article
- Patient satisfaction of primary care services in Gulf Cooperation Council Countries: A scoping review.Journal of general and family medicine · 2023Article
- Patient-reported outcomes after initial conservative fracture treatment in primary healthcare - a survey study.BMC primary care · 2022Article
- Exploring drivers of patient satisfaction using a random forest algorithm.BMC medical informatics and decision making · 2021Article
- Determinants of caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinics.BMC health services research · 2021Article
- Patient Satisfaction in Medicine and Dentistry.International journal of dentistry · 2020Review
- Satisfaction of 30 402 callers to a medical helpline of the Emergency Medical Services Copenhagen: a retrospective cohort study.BMJ open · 2019Article
- Improving outpatient satisfaction by extending expected waiting time.BMC health services research · 2019Article
- Factors associated with patients' and companions' satisfaction with a hospital emergency department: A descriptive, cross-sectional study.Nursing open · 2019Article
- Evaluation of service quality from patients' viewpoint.BMC health services research · 2019Article
- Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional study.BMC health services research · 2019Article
- Factors associated with low patient satisfaction in out-of-hours primary care in Denmark - a population-based cross-sectional study.BMC family practice · 2018Article
- Are frail elderly patients treated in a CGA unit more satisfied with their hospital care than those treated in conventional acute medical care?Patient preference and adherence · 2018Article
- Evaluating patient experiences in decentralised acute care using the Picker Patient Experience Questionnaire; methodological and clinical findings.BMC health services research · 2017Article
- Understanding and Using Patient Experience Feedback to Improve Health Care Quality: Systematic Review and Framework Development.Journal of patient-centered research and reviews · 2017Review
- THE EFFECT OF OUTPATIENT SERVICE QUALITY ON PATIENT SATISFACTION IN TEACHING HOSPITALS IN IRAN.Materia socio-medica · 2016Article
- Patient Experience in an Era of Primary Care Transformation: Revisiting the PACIC.European journal for person centered healthcare · 2016Article
- Users' dissatisfaction with dental care: a population-based household study.Revista de saude publica · 2015Article
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Authors and funding
6 authors.
Funding
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Abstract
backgroundUser reported experiences and satisfaction are increasingly used as basis for quality indicators in the health sector. However, there is limited understanding of factors associated with user reported experiences and satisfaction with casualty clinics.
methodsA random sample of 542 patients that had contacted any of three casualty clinics from mid April to mid May 2008 was mailed a questionnaire. A reminder was sent to non-respondents after six weeks. Descriptive statistics for four user reported experiences scales and 20 single items are presented. Multivariate regression analysis was used to assess associations between background variables and user reported experiences, and between user reported experiences and user satisfaction.
results225 (41.5%) patients, carers and guardians returned a completed questionnaire. Users reported most positive experiences with the doctor services and the nursing services at the casualty clinics; on a scale from 0 to 100, where 100 is the best possible experience the doctor scale was 82 and the nursing scale 81. Users reported least positive experiences with the organization of the casualty clinic, with a scale score of 65. Self perceived health was associated with user satisfaction, while self perceived health and age were associated with user reported experiences with organization of the clinics. A range of user reported experience domains were related to user satisfaction, after controlling for socio-demographic variables, including experiences with doctor services at the clinics, organization of the clinics, information and self perceived incorrect treatment.
conclusionsUsers report positive experiences with the three casualty clinics, with organization as the aspect with largest improvement potential. The importance of age and health status for users' experiences and satisfaction with casualty clinics was shown, but a range of user reported experiences with the clinics were the most important predictors for user satisfaction.
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