SynthesisPatient education and counseling2010
E-mail in patient-provider communication: a systematic review.
Synthesis in Patient education and counseling, 2010. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 82 papers, 3 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
82 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- Patients' online access to their electronic health records and linked online services: a systematic review in primary care.The British journal of general practice : the journal of the Royal College of General Practitioners · 2015Pooled it
- Patients' online access to their electronic health records and linked online services: a systematic interpretative review.BMJ open · 2014Pooled it
- Email for clinical communication between patients/caregivers and healthcare professionals.The Cochrane database of systematic reviews · 2012Pooled it
- Trial
- Impact of Patient-Clinical Team Secure Messaging on Communication Patterns and Patient Experience: Randomized Encouragement Design Trial.Journal of medical Internet research · 2020Trial
- Comparing effects in regular practice of e-communication and Web-based self-management support among breast cancer patients: preliminary results from a randomized controlled trial.Journal of medical Internet research · 2014Trial
- Phase 1 pilot study of e-mail support for people with long term conditions using the Internet.BMC medical informatics and decision making · 2011Trial
- Telemedicine and Digital Tools in Dentistry: Enhancing Diagnosis and Remote Patient Care.Medicina (Kaunas, Lithuania) · 2025Review
- Assessing Patient Use of and Attitudes toward eHealth Services for Communication with Primary Care Centers in Saudi Arabia and Factors Affecting Usage.Healthcare (Basel, Switzerland) · 2024Article
- Digital Care Pathway for Patients With Sleep Apnea in Specialized Care: Mixed Methods Study.JMIR human factors · 2024Article
- Patients' views on health promotion and disease prevention services provided by healthcare workers in a South African tertiary hospital.BMC health services research · 2023Article
- A Population Study on COVID-19 Information Sharing: Sociodemographic Differences and Associations with Family Communication Quality and Well-Being in Hong Kong.International journal of environmental research and public health · 2022Article
- Asthma Patients' Use of Cell Phone Features and Their Willingness to Use Them for Self-Management.Cureus · 2022Article
- Uses of Personal Health Records for Communication Among Colorectal Cancer Survivors, Caregivers, and Providers: Interview and Observational Study in a Human-Computer Interaction Laboratory.JMIR human factors · 2022Article
- Patient Expectation in China: Exploring Patient Satisfaction in Online and Offline Patient-Provider Communication.Frontiers in psychology · 2022Article
- Email Patient-Provider Communication and Cancer Screenings Among US Adults: Cross-sectional Study.JMIR cancer · 2021Article
- How are patients with chronic urticaria interested in using information and communication technologies to guide their healthcare? A UCARE study.The World Allergy Organization journal · 2021Article
- Association of Secure Messaging with Primary Care In-Person and Telephone Visits Among Veterans: a Matched Difference-in-Difference Analysis.Journal of general internal medicine · 2021Article
- Analysis of the quality of meningioma education resources available on the Internet.Neuro-oncology practice · 2021Article
- Persistent digital divide in health-related internet use among cancer survivors: findings from the Health Information National Trends Survey, 2003-2018.Journal of cancer survivorship : research and practice · 2021Article
22 more citing papers are in PubMed but not listed here.
Corrections and comments
- Commented on by
Authors and funding
4 authors.
Funding
Abstract
objectiveTo review systematically the role of e-mails in patient-provider communication in terms of e-mail content, and perspectives of providers and patients on e-mail communication in health care.
methodsA systematic review of studies on e-mail communication between patients and health providers in regular health care published from 2000 to 2008.
resultsA total of 24 studies were included in the review. Among these studies, 21 studies examined e-mail communication between patients and providers, and three studies examined the e-mail communication between parents of patients in pediatric primary care and pediatricians. In the content analyses of e-mail messages, topics well represented were medical information exchange, medical condition or update, medication information, and subspecialty evaluation. A number of personal and institutional features were associated with the likelihood of e-mail use between patients and providers. While benefits of e-mails in enhancing communication were recognized by both patients and providers, concerns about confidentiality and security were also expressed.
conclusionThe e-mail is transforming the relationship between patients and providers. The rigorous exploration of pros and cons of electronic interaction in health care settings will help make e-mail communication a more powerful, mutually beneficial health care provision tool. PRACTICE IMPLICATIONS: It is important to develop an electronic communication system for the clinical practice that can address a range of concerns. More efforts need to be made to educate patients and providers to appropriately and effectively use e-mail for communication.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.