ArticleBMC health services research2009
Sentinel monitoring of activity of out-of-hours services in Norway in 2007: an observational study.
Article in BMC health services research, 2009. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers.
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Who cites it
17 citing papers in PubMed.
- From direct attendance to telephone triage in an emergency primary healthcare service: an observational study.BMJ open · 2022Observational
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- Characteristics of aggressive incidents in emergency primary health care described by the Staff Observation Aggression Scale - Revised Emergency (SOAS-RE).BMC health services research · 2020Article
- Article
- Preschool children in out-of-hours primary care - a questionnaire-based cross-sectional study of factors related to the medical relevance of health problems.BMC family practice · 2017Article
- A qualitative study of employees' opinions on establishing a generic call-centre.BMC family practice · 2017Article
- Telephone counselling by nurses in Norwegian primary care out-of-hours services: a cross-sectional study.BMC family practice · 2017Article
- Cancer patients' use of primary care out-of-hours services: a cross-sectional study in Norway.Scandinavian journal of primary health care · 2016Article
- Out-of-hours antibiotic prescription after screening with C reactive protein: a randomised controlled study.BMJ open · 2016Observational
- Point-of-care testing with CRP in primary care: a registry-based observational study from Norway.BMC family practice · 2015Observational
- Patient safety culture in Norwegian primary care: a study in out-of-hours casualty clinics and GP practices.Scandinavian journal of primary health care · 2014Article
- The safety attitudes questionnaire - ambulatory version: psychometric properties of the Norwegian translated version for the primary care setting.BMC health services research · 2014Article
- Safety measures to prevent workplace violence in emergency primary care centres--a cross-sectional study.BMC health services research · 2013Article
- Immigrants' use of emergency primary health care in Norway: a registry-based observational study.BMC health services research · 2012Article
- How Norwegian casualty clinics handle contacts related to mental illness: A prospective observational study.International journal of mental health systems · 2012Article
- Minor ailments in out-of-hours primary care: an observational study.Scandinavian journal of primary health care · 2011Article
- Involvement in emergency situations by primary care doctors on-call in Norway--a prospective population-based observational study.BMC emergency medicine · 2010Article
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundIn Norway, no valid activity statistics from the primary health care out-of-hours services or the pre-hospital emergency health care system have previously been available.
methodsThe National Centre for Emergency Primary Health Care has initiated an enterprise called "The Watchtowers" which consists of a representative sample of seven casualty clinics covering 18 Norwegian municipalities. The purpose of the project is to provide routine information over several years, which will enable monitoring, evaluation and comparison of the activities in the out-of-hours services. This paper presents data from 2007, the first full calendar year for the Watchtowers, analyzes some differences in user patterns for the seven casualty clinics involved, and estimates national figures for the use of casualty clinics and out-of-hours services in Norway.
resultsA total of 85 288 contacts were recorded during 2007 [399 per 1,000 inhabitants] of which 64,846 contacts were considered non-urgent [76.6%]. There were 53 467 consultations by a doctor [250 per 1,000], 8,073 telephone consultations by doctor [38 per 1,000], 2,783 home visits and call-outs by doctor [13 per 1,000] and 20,502 contacts managed by nurses on their own [96 per 1000]. The most common mode of contact was by telephone. Women, young children and elderly had the highest rates of contact.
conclusionNorway has a high rate of contacts to the out-of-hours services compared with some other countries with available data. Valid national figures and future research of these services are important both for local services and policy makers.
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