ArticleThe British journal of general practice : the journal of the Royal College of General Practitioners2008
Impact of same-day appointments on patient satisfaction with general practice appointment systems.
Article in The British journal of general practice : the journal of the Royal College of General Practitioners, 2008. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 10 papers, 2 of them syntheses that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
10 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Web-Based Medical Appointment Systems: A Systematic Review.Journal of medical Internet research · 2017Pooled it
- Advanced access scheduling outcomes: a systematic review.Archives of internal medicine · 2011Pooled it
- Access systems in general practice: a systematic scoping review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Article
- Is the shift to urgent appointments in general practice what patients really want?The British journal of general practice : the journal of the Royal College of General Practitioners · 2022Article
- Advanced Access scheduling in general practice and use of primary care: a Danish population-based matched cohort study.BJGP open · 2020Article
- Cost and Visit Duration of Same-Day Access at an Academic Ophthalmology Department vs Emergency Department.JAMA ophthalmology · 2019Article
- Avoiding Treatment Interruptions: What Role Do Australian Community Pharmacists Play?PloS one · 2016Article
- Do difficulties in accessing in-hours primary care predict higher use of out-of-hours GP services? Evidence from an English National Patient Survey.Emergency medicine journal : EMJ · 2015Article
- Assessment of the Correlation between Appointment Scheduling and Patient Satisfaction in a Pediatric Dental Setup.International journal of dentistry · 2014Article
- Satisfaction, demand, and opening hours in primary care: an observational study.The British journal of general practice : the journal of the Royal College of General Practitioners · 2011Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Following recent concerns about patients' inability to book appointments in advance, this study examined the relationship between the proportion of GP appointments reserved for same-day booking, and patient satisfaction with appointment systems. In a survey of 12,825 patients in 47 practices, it was found that a 10% increase in the proportion of same-day appointments was associated with an 8% reduction in the proportion of patients satisfied. Practices should be wary of increasing the level of same-day appointments to meet access targets.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.