Telephone triage in out of hours call centres.

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

Who cites it

8 citing papers in PubMed, 2 syntheses or guidelines pooled it.

1. Training interventions for improving telephone consultation skills in clinicians.The Cochrane database of systematic reviews · 2017
   Pooled it
2. Safety of telephone triage in out-of-hours care: a systematic review.Scandinavian journal of primary health care · 2011
   Pooled it
3. Determinants of out-of-hours service users' potentially inappropriate referral or non-referral to an emergency department: a retrospective cohort study in a local health authority, Veneto Region, Italy.BMJ open · 2016
   Observational
4. How do patients respond when confronted with telephone access barriers to care?Health expectations : an international journal of public participation in health care and health policy · 2015
   Article
5. A comparison of calls subjected to a malpractice claim versus 'normal calls' within the Swedish healthcare direct: a case-control study.BMJ open · 2014
   Article
6. Factors which influence the length of an out-of-hours telephone consultation in primary care: a retrospective database study.BMC health services research · 2012
   Article
7. Telephone triage by nurses in primary care out-of-hours services in Norway: an evaluation study based on written case scenarios.BMJ quality & safety · 2011
   Article
8. Death of an infant after contacting a telephone triage call centre: is telephone triage really safe?BMJ case reports · 2010
   Article

Corrections and comments

• Comment on
  Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study.2008

Authors and funding

4 authors.

Funding

Abstract

PubMed holds no abstract for this paper.

Indexed as