ArticlePharmacy world & science : PWS2008
The counter and consultation room work explored in the Netherlands.
Article in Pharmacy world & science : PWS, 2008. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
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Who cites it
5 citing papers in PubMed.
- Pharmacists' preferences for the provision of services to improve medication adherence among patients with diabetes in Indonesia: Results of a discrete choice experiment.Health & social care in the community · 2022Article
- Prescription opioid abuse: pharmacists' perspective and response.Integrated pharmacy research & practice · 2016Review
- Comparison of factors influencing patient choice of community pharmacy in Poland and in the UK, and identification of components of pharmaceutical care.Patient preference and adherence · 2014Article
- Patient experiences of over-the-counter medicine purchases in Flemish community pharmacies.Pharmacy world & science : PWS · 2009Article
- The general pharmacy work explored in The Netherlands.Pharmacy world & science : PWS · 2008Article
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Abstract
objectiveTo determine the frequency and nature of conversations at the counter and of private consultations at three Dutch community pharmacies.
methodsIn a purposive and convenience sample of three Dutch community pharmacies two work categories were investigated: counter work and consultation room work with self-reporting tally. The study took 6 weeks: 2 weeks at each pharmacy.
main outcome measureThe number of care related conversations and consultations emerging in the counter work and consultation room work.
resultsAbout 43% of all counter conversations consisted of the provision of pharmaceutical information and 72% of the consultations in the separate consultation room dealt with care related activities. However, only 18 consultations were held in this latter room: 0.4% of all reported conversations.
conclusionThe proportion of care related work at the counter and in the consultation room did have significant substance. There are however serious possibilities to change pharmaceutical care for the better. It is suggested that standard procedures at the counter may help increasing care related work. The presence of a separate consultation room may increase the number of consultations held in private, when combined with raising patient awareness of its existence.
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