SynthesisThe British journal of general practice : the journal of the Royal College of General Practitioners2007
Patient satisfaction questionnaires for primary care out-of-hours services: a systematic review.
Synthesis in The British journal of general practice : the journal of the Royal College of General Practitioners, 2007. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
17 citing papers in PubMed.
- Trial
- Validation of the generic medical interview satisfaction scale: the G-MISS questionnaire.Health and quality of life outcomes · 2017Trial
- The need for a broad perspective when assessing value-for-money for out-of-hours primary care.Primary health care research & development · 2024Review
- Measuring patient satisfaction in an outpatient psychiatric clinic. What factors play a role?Annals of general psychiatry · 2022Article
- Migrants' motives and expectations for contacting out-of-hours primary care: a survey study.BMC family practice · 2017Article
- The use of patient experience survey data by out-of-hours primary care services: a qualitative interview study.BMJ quality & safety · 2016Article
- Patient and family experiences with accessing telephone cancer treatment symptom support: a descriptive study.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2016Article
- Contacts with out-of-hours primary care for nonurgent problems: patients' beliefs or deficiencies in healthcare?BMC family practice · 2015Article
- Instruments to assess patient satisfaction after teleconsultation and triage: a systematic review.Patient preference and adherence · 2014Article
- Patients' experience and satisfaction with GP led walk-in centres in the UK; a cross sectional study.BMC health services research · 2013Article
- Construct validation of an instrument to measure patient satisfaction with pharmacy services in Nigerian hospitals.African health sciences · 2012Article
- Patient satisfaction with out-of-hours GP cooperatives: a longitudinal study.Scandinavian journal of primary health care · 2012Article
- Determinants of patient satisfaction with ophthalmic services.BMC research notes · 2011Article
- The association between demographic factors, user reported experiences and user satisfaction: results from three casualty clinics in Norway.BMC family practice · 2010Article
- The Patient Experiences Questionnaire for Out-of-Hours Care (PEQ-OHC): data quality, reliability, and validity.Scandinavian journal of primary health care · 2010Article
- Should general practitioners resume 24 hour responsibility for their patients? No.BMJ (Clinical research ed.) · 2007Article
- Measuring performance quality in general practice: is international harmonization desirable?The British journal of general practice : the journal of the Royal College of General Practitioners · 2007Article
Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundPatient satisfaction questionnaires are increasingly used for assessing quality of care.
aimTo review the evidence for the reliability and validity of patient satisfaction questionnaires for out-of-hours care.
designSystematic review.
settingPrimary care out-of-hours services.
methodSearches of CINAHL, EMBASE, MEDLINE((R)) and PsycINFO using terms relevant to the measurement of patient satisfaction and out-of-hours services. Abstracts were reviewed and information relating to questionnaire content, data quality, reliability, and validity were extracted from articles by two independent researchers.
resultsFour questionnaires were found, two from the UK - the Patient Satisfaction with Out-of-Hours Care (PSOC) and Short Questionnaire for Out-of-Hours Care (SQOC) - and two from the Netherlands - the van Uden and Moll van Charante questionnaires. Questionnaire content was based on literature reviews and expert opinion; the PSOC and Moll van Charante questionnaires were also developed following interviews or focus groups with patients. Cronbach's alpha values were below 0.7 for some scales within the PSOC and van Uden questionnaires. Test-retest reliability was reported for the PSOC and Moll van Charante questionnaires. Tests of validity were few and did not give explicit consideration to the size of expected associations.
conclusionPotential users wishing to assess patient satisfaction should carefully consider the content of the questionnaires and its relevance to the application and patient group. The four questionnaires have limitations relating to their development and evaluation. The PSOC and van Uden questionnaires have low levels of reliability for some scales, which should be used with caution in future surveys.
Indexed as
Identifiers
17761062PMC2151790What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.