ArticleAtencion primaria2007
[Motives that condition use of the health services by over-users: study with focus groups].
Article in Atencion primaria, 2007. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers, 1 of them a synthesis that pooled it.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
2 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Profile of European frequent attenders in primary health care: a systematic review and meta-analysis.Family practice · 2025Pooled it
- [Organizational procedures and health care management. A point of view from primary care centres].Atencion primaria · 2011Article
Corrections and comments
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Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundMuch is known about the profile of over-users and the cost of their demands, but their personal views about the reasons for their behaviour have been little examined.
aimsTo identify the reasons over-users give for their behaviour.
designQualitative analysis of transcriptions of video-recorded focus group meetings.
settingTwo urban primary care clinics of the Andalusian Health Service in Seville, Spain.
participantsTwelve women and 15 men; 9 between 45 and 65 years old and 18 over 65. Average of 55 attendances at the health centre (HC) during the previous year. Group meetings were held in Seville between November 26, 2003 and December 12, 2003.
methodsInductive analysis of focus group interview transcriptions.
resultsMost over-users attend their HC because of perception of problems (psychological, physical) and their belief that they will find effective help from the health services. Factors such as their relationships with health staff or organisation of care are perceived as barriers or facilitators of health service use. Low family and social support are perceived as important factors in seeking help in primary care.
conclusionsHealth services should bear in mind these motives of over-users, on designing and introducing support systems to manage demand more rationally and effectively. These systems could be based on new technology (internet and telephone information and consulting) and the cooperation of other professionals, such as pharmacists or nurses.
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