ArticleBMC health services research2006
Consumer satisfaction with primary care provider choice and associated trust.
Article in BMC health services research, 2006. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
14 citing papers in PubMed, 41 citations in OpenAlex.
- Effect of trust in primary care physicians on patient satisfaction: a cross-sectional study among patients with hypertension in rural China.BMC family practice · 2020Article
- The private healthcare market and the sustainability of an innovative community nurses programme based on social entrepreneurship - CoNSENSo project.BMC health services research · 2018Article
- Patients' Use and Perception of Internet-Based Orthopaedic Sports Medicine Resources.Orthopaedic journal of sports medicine · 2018Article
- Client satisfaction with family planning services in the area of high unmet need: evidence from Tanzania Service Provision Assessment Survey, 2014-2015.Reproductive health · 2018Article
- Experiences of adult patients using primary care services in Poland - a cross-sectional study in QUALICOPC study framework.BMC family practice · 2017Article
- Patient choice, Internet based information sources, and perceptions of health care: Evidence from Sweden using survey data from 2010 and 2013.BMC health services research · 2016Article
- Older patients and their GPs: shared decision making in enhancing trust.The British journal of general practice : the journal of the Royal College of General Practitioners · 2014Article
- Factors influencing the choice of health care providing facility among workers in a local government secretariat in South Western Nigeria.Annals of Ibadan postgraduate medicine · 2013Article
- Factors affecting patients' trust and confidence in GPs: evidence from the English national GP patient survey.BMJ open · 2013Article
- Channeling consumers to preferred providers and the impact of status quo bias: does type of provider matter?Health services research · 2011Article
- Which preferred providers are really preferred? Effectiveness of insurers' channeling incentives on pharmacy choice.International journal of health care finance and economics · 2009Article
- Primary Health Care Consumers' Acceptance, Trust and Gender Preferences towards Omani Doctors.Oman medical journal · 2007Article
- Bismarck or Beveridge: a beauty contest between dinosaurs.BMC health services research · 2007Article
- Consumer satisfaction with primary care provider choice and associated trust.BMC health services research · 2006Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
2 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundDevelopment of managed care, characterized by limited provider choice, is believed to undermine trust. Provider choice has been identified as strongly associated with physician trust. Stakeholders in a competitive healthcare market have competing agendas related to choice. The purpose of this study is to analyze variables associated with consumer's satisfaction that they have enough choice when selecting their primary care provider (PCP), and to analyze the importance of these variables on provider trust.
methodsA 1999 randomized national cross-sectional telephone survey conducted of United States residential households, who had a telephone, had seen a medical professional at least twice in the past two years, and aged > or = 20 years was selected for secondary data analyses. Among 1,117 households interviewed, 564 were selected as the final sample. Subjects responded to a core set of questions related to provider trust, and a subset of questions related to trust in the insurer. A previously developed conceptual framework was adopted. Linear and logistic regressions were performed based on this framework.
resultsResults affirmed 'satisfaction with amount of PCP choice' was significantly (p < .001) associated with provider trust. 'PCP's care being extremely effective' was strongly associated with 'satisfaction with amount of PCP choice' and 'provider trust'. Having sought a second opinion(s) was associated with lower trust. 'Spoke to the PCP outside the medical office,' 'satisfaction with the insurer' and 'insurer charges less if PCP within network' were all variables associated with 'satisfaction with amount of PCP choice' (all p < .05).
conclusionThis study confirmed the association of 'satisfaction with amount of PCP choice' with provider trust. Results affirmed 'enough PCP choice' was a strong predictor of provider trust. 'Second opinion on PCP' may indicate distrust in the provider. Data such as 'trust in providers in general' and 'the role of provider performance information' in choice, though import in PCP choice, were not available for analysis and should be explored in future studies. Results have implications for rethinking the relationships among consumer choice, consumer behaviors in making trade-offs in PCP choice, and the role of healthcare experiences in 'satisfaction with amount of PCP choice' or 'provider trust.'
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