ArticleHealth services research2006
Using public reports of patient satisfaction for hospital quality improvement.
Article in Health services research, 2006. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 28 papers, 3 of them syntheses that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
28 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- Evaluating Digital Maturity and Patient Acceptability of Real-Time Patient Experience Feedback Systems: Systematic Review.Journal of medical Internet research · 2019Pooled it
- Exploring the impact and use of patients' feedback about their care experiences in general practice settings-a realist synthesis.Family practice · 2018Pooled it
- Systematic review of approaches to using patient experience data for quality improvement in healthcare settings.BMJ open · 2016Pooled it
- Human Resource Management, Complementarity and Hospital Performance: Evidence From the English NHS.The International journal of health planning and management · 2026Article
- Patient satisfaction and their determinants in outpatient department of a tertiary public hospital in Nepal: a cross-sectional study.Journal of patient-reported outcomes · 2024Article
- Patient and healthcare provider perceptions on using patient-reported experience measures (PREMs) in routine clinical care: a systematic review of qualitative studies.Journal of patient-reported outcomes · 2022Review
- Understanding Patient Perceptions Towards Direct Primary Care: A Focus Group Study.Journal of patient experience · 2022Article
- Article
- Providers preferences towards greater patient health benefit is associated with higher quality of care.International journal of health economics and management · 2021Article
- Made to Measure: The Ethics of Routine Measurement for Healthcare Improvement.Health care analysis : HCA : journal of health philosophy and policy · 2021Article
- A Review of Best Practices for Monitoring and Improving Inpatient Pediatric Patient Experiences.Hospital pediatrics · 2020Review
- Six years of measuring patient experiences in Belgium: Limited improvement and lack of association with improvement strategies.PloS one · 2020Observational
- Variation in Patient Experience Across the Clinic Day: a Multilevel Assessment of Four Primary Care Practices.Journal of general internal medicine · 2019Article
- Socio-demographic determinants of women's satisfaction with prenatal and delivery care services in Italy.International journal for quality in health care : journal of the International Society for Quality in Health Care · 2018Article
- Satisfaction with Mental Health Navigation Services: Piloting an Evaluation with a New Scale.Community mental health journal · 2018Article
- New Instrument to Measure Hospital Patient Experiences in Flanders.International journal of environmental research and public health · 2017Article
- Trends in patient satisfaction in Dutch university medical centers: room for improvement for all.BMC health services research · 2015Article
- Patient satisfaction survey as a tool towards quality improvement.Oman medical journal · 2014Review
- The road to patient experience of care measurement: lessons from the United States.Israel journal of health policy research · 2013Article
- Use of qualitative methods in published health services and management research: a 10-year review.Medical care research and review : MCRR · 2011Review
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo explore the impact of statewide public reporting of hospital patient satisfaction on hospital quality improvement (QI), using Rhode Island (RI) as a case example. DATA SOURCE: Primary data collected through semi-structured interviews between September 2002 and January 2003. STUDY
designThe design is a retrospective study of hospital executives at all 11 general and two specialty hospitals in RI. Respondents were asked about hospital QI activities at several points throughout the public reporting process, as well as about hospital structure and processes to accomplish QI. Qualitative analysis of the interview data proceeded through an iterative process to identify themes and categories in the data. PRINCIPAL
findingsData from the standardized statewide patient satisfaction survey process were used by hospitals to identify and target new QI initiatives, evaluate performance, and monitor progress. While all hospitals fully participated in the public reporting process, they varied in the stage of development of their QI activities and adoption of the statewide standardized survey for ongoing monitoring of their QI programs. Most hospitals placed responsibility for QI within each department, with results reported to top management, who were perceived as giving strong support for QI. The external environment facilitated QI efforts.
conclusionPublic reporting of comparative data on patient views can enhance and reinforce QI efforts in hospitals. The participation of key stakeholders facilitated successful implementation of statewide public reporting. This experience in RI offers lessons for other states or regions as they move to public reporting of hospital quality data.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.