ArticleHealth expectations : an international journal of public participation in health care and health policy2006
Involving mental health service users in quality assurance.
Article in Health expectations : an international journal of public participation in health care and health policy, 2006. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers, 4 of them syntheses that pooled it.
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Who cites it
16 citing papers in PubMed, 4 syntheses or guidelines pooled it.
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- Consumers' and health providers' views and perceptions of partnering to improve health services design, delivery and evaluation: a co-produced qualitative evidence synthesis.The Cochrane database of systematic reviews · 2023Pooled it
- Effects of consumers and health providers working in partnership on health services planning, delivery and evaluation.The Cochrane database of systematic reviews · 2021Pooled it
- Engaging patients to improve quality of care: a systematic review.Implementation science : IS · 2018Pooled it
- Trial
- Factors shaping user involvement in social and health services in Poland: the perspective of persons with disabilities.BMC health services research · 2025Article
- Mental health service accessibility, development and research priority setting in Cambodia - a post-conflict nation.BMC health services research · 2023Article
- Subjective wellbeing in people living with dementia: exploring processes of multiple object handling sessions in a museum setting.Wellcome open research · 2021Article
- Article
- Lessons learned from participatory research to enhance client participation in long-term care research: a multiple case study.Research involvement and engagement · 2020Article
- Reciprocal relationships and the importance of feedback in patient and public involvement: A mixed methods study.Health expectations : an international journal of public participation in health care and health policy · 2018Article
- Priority setting in research: user led mental health research.Research involvement and engagement · 2017Article
- Service user involvement in mental health care: an evolutionary concept analysis.Health expectations : an international journal of public participation in health care and health policy · 2016Review
- Quality assessment of mental health care by people with severe mental disorders: a participatory research project.Community mental health journal · 2014Article
- Involvement in mental health and substance abuse work: conceptions of service users.Nursing research and practice · 2011Article
- Quality-of-life Assessment of Family Planning Adopters through User Perspectives in the District of Karimnagar.Indian journal of community medicine : official publication of Indian Association of Preventive & Social Medicine · 2009Article
Corrections and comments
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Authors and funding
1 author.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveThis study compares the process and outcomes of two approaches to engaging mental health (MH) service users in the quality assurance (QA) process.
backgroundQA plays a significant role in health and care services, including those delivered in the voluntary sector. The importance of actively, rather than passively, involving service users in evaluation and service development has been increasingly recognized during the last decade.
designThis retrospective small-scale study uses document analysis to compare two QA reviews of a MH Day Centre, one that took place in 1998 as a traditional inspection-type event and one that took place in 2000 as a collaborative process with a user-led QA agenda. Setting and participants The project was undertaken with staff, volunteers and service users in a voluntary sector MH Day Centre. Intervention The study compares the management, style, evaluation tools and service user responses for the two reviews; it considers staff perspectives and discusses the implications of a collaborative, user-led QA process for service development.
resultsThe first traditional top-down inspection-type QA event had less ownership from service users and staff and served the main purpose of demonstrating that services met organizational standards. The second review, undertaken collaboratively with a user-led agenda focused on different priorities, evolving a new approach to seeking users' views and achieving a higher response rate.
conclusionsBecause both users and staff had participated in most aspects of the second review they were more willing to work together and action plan to improve the service. It is suggested that the process contributed to an evolving ethos of more effective quality improvement and user involvement within the organization.
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