ArticleJournal of the American Medical Informatics Association : JAMIA
Who uses the patient internet portal? The PatientSite experience.
Article in Journal of the American Medical Informatics Association : JAMIA. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 106 papers, 4 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
106 citing papers in PubMed, 4 syntheses or guidelines pooled it, 246 citations in OpenAlex.
- Health Care Professionals' Experiences of Patient-Professional Communication Over Patient Portals: Systematic Review of Qualitative Studies.Journal of medical Internet research · 2020Pooled it
- Using electronic health record audit logs to study clinical activity: a systematic review of aims, measures, and methods.Journal of the American Medical Informatics Association : JAMIA · 2020Pooled it
- The impact of electronic patient portals on patient care: a systematic review of controlled trials.Journal of medical Internet research · 2012Pooled it
- Patient web portals to improve diabetes outcomes: a systematic review.Current diabetes reports · 2010Pooled it
- Screening for chronic conditions using a patient internet portal: recruitment for an internet-based primary care intervention.Journal of general internal medicine · 2008Trial
- Usability testing finds problems for novice users of pediatric portals.Journal of the American Medical Informatics Association : JAMIATrial
- Impact of Electronic Health Services on Patient Satisfaction in Primary Care: A Systematic Review.Cureus · 2025Review
- Use of Electronic Patient Messaging by Pregnant Patients Receiving Prenatal Care at an Academic Health System: Retrospective Cohort Study.JMIR mHealth and uHealth · 2024Article
- The State-of-the-Art of Patient Portals: Adapting to External Factors, Addressing Barriers, and Innovating.Applied clinical informatics · 2023Review
- Characteristics of Adult Primary Care Patients Who Use the Patient Portal: A Cross-Sectional Analysis.Applied clinical informatics · 2022Article
- Utilization of EHR to Improve Support Person Engagement in Health Care for Patients With Chronic Conditions.Journal of patient experience · 2022Article
- Prevalence and Factors Associated with Patient-Requested Corrections to the Medical Record through Use of a Patient Portal: Findings from a National Survey.Applied clinical informatics · 2022Article
- Probing Patient Messages Enhanced by Natural Language Processing: A Top-Down Message Corpus Analysis.Health data science · 2021Article
- Patient Access to an Online Portal for Outpatient Radiological Images and Reports: Two Years' Experience.Journal of digital imaging · 2020Article
- Preoperative patient activation is predictive of improvements in patient-reported outcomes following minimally invasive lumbar decompression.European spine journal : official publication of the European Spine Society, the European Spinal Deformity Society, and the European Section of the Cervical Spine Research Society · 2020Article
- Exploring the Digital Divide: Age and Race Disparities in Use of an Inpatient Portal.Telemedicine journal and e-health : the official journal of the American Telemedicine Association · 2020Article
- Improving Acceptance of Inpatient Portals: Patients' and Care Team Members' Perspectives.Telemedicine journal and e-health : the official journal of the American Telemedicine Association · 2020Article
- Identifying How Patient Portals Impact Communication in Oncology.Health communication · 2019Article
- Difference Between Users and Nonusers of a Patient Portal in Health Behaviors and Outcomes: Retrospective Cohort Study.Journal of medical Internet research · 2019Article
- Disparities in Electronic Patient Portal Use in Prenatal Care: Retrospective Cohort Study.Journal of medical Internet research · 2019Article
46 more citing papers are in PubMed but not listed here.
Corrections and comments
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Authors and funding
4 authors at 2 institutions in 1 country.
Funding
Abstract
objectiveAlthough the patient Internet portal is a potentially transformative technology, there is little scientific information about the demographic and clinical characteristics of portal enrollees and the features that they access.
designWe describe two pilot studies of a comprehensive Internet portal called PatientSite. These pilots include a prospective one-year cohort study of all patients who enrolled in April 2003 and a case-control study in 2004 of enrollees and nonenrollees at two hospital-based primary care practices. MEASUREMENTS: The cohort study tracked patient enrollment and features in PatientSite that enrollees accessed, such as laboratory and radiology results, prescription renewals, appointment requests, managed care referrals, and clinical messaging. The case-control study used medical record review to compare the demographic and clinical characteristics of 100 randomly selected PatientSite enrollees and 100 nonenrollees.
resultsPatientSite use grew steadily after its introduction. New enrollees logged in most frequently in the first month, but 26% to 77% of the cohort continued to access the portal at least monthly. They most often examined laboratory and radiology results and sent clinical messages to their providers. PatientSite enrollees were younger and more affluent and had fewer medical problems than nonenrollees.
conclusionExpanding the use of patient portals will require an understanding of obstacles that prevent access for those who might benefit most from this technology.
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What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.