Evidence map›Paper›PMID 15657194›Full record

ArticleOccupational and environmental medicine2005

Patient satisfaction with occupational health physicians, development of a questionnaire.

J H Verbeek, A G de Boer, W E van der Weide, H Piirainen, J R Anema, R J van Amstel, F Hartog

Abstract read
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Article in Occupational and environmental medicine, 2005. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 30 papers.

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0cells of the map it votes in
30citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

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2 · The registry

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3 · Its place in the literature

Who cites it

30 citing papers in PubMed.

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4 · The record

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5 · Who and what money

Authors and funding

7 authors.

J H VerbeekCoronel Institute for Occupational and Environmental Health, Amsterdam, Netherlands. j.h.verbeek@amc.uva.nl <j.h.verbeek@amc.uva.nl>
A G de Boer
W E van der Weide
H Piirainen
J R Anema
R J van Amstel
F Hartog

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

aimsTo develop a questionnaire that measures specific aspects of patient satisfaction with occupational health physicians.

methodsGeneral patient satisfaction questionnaires, a literature survey, and interviews with patients were used. An initial questionnaire was distributed among sick listed patients (n = 432) of occupational physicians (n = 90) from different occupational health services. To reduce items and to develop scales exploratory factor analysis and reliability analysis was used. A linear regression model was used to predict satisfaction ratings from the scales of the questionnaire.

resultsQuestions about independence of the occupational physician were difficult to ask unambiguously. The factor analysis revealed five relevant factors which were named "being taken seriously as a patient", "attitude towards occupational health services", "trust and confidentiality", "expectations", and "comfort and access". All scales could be reduced to a maximum of five items without reducing the scale reliability too much. In the regression analysis, 71% of the variance of satisfaction ratings was explained by the first four scales and most by the first scale. "Comfort and access" did not contribute significantly to the model.

conclusionsA short questionnaire was developed to measure different aspects of patient satisfaction specific for occupational health. Whether the questionnaire can effectively lead to quality improvement in occupational health services should be investigated.

Indexed as

Patient SatisfactionPhysician-Patient RelationsSurveys and QuestionnairesAdultAttitude to HealthClinical CompetenceFemaleHealth Services AccessibilityHealth Services ResearchHumansInterviews as TopicMaleMiddle AgedNetherlandsOccupational Medicine

Identifiers

PMID15657194
PMCPMC1740945

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.