NHS Direct audited.

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

Who cites it

11 citing papers in PubMed, 1 synthesis or guideline pooled it.

1. The effects of telephone consultation and triage on healthcare use and patient satisfaction: a systematic review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2005
   Pooled it
2. Replacing conventional telecommunication with a freeform HIPAA compliant healthcare texting app: a survey of patient preference.Surgical endoscopy · 2023
   Article
3. Does deprivation affect the demand for NHS Direct? Observational study of routine data from Wales.BMJ open · 2019
   Observational
4. Who uses NHS Direct? Investigating the impact of ethnicity on the uptake of telephone based healthcare.International journal for equity in health · 2014
   Article
5. Barriers and facilitators to using NHS Direct: a qualitative study of 'users' and 'non-users'.BMC health services research · 2014
   Article
6. Telephone consultations in primary care, how to improve their safety, effectiveness and quality.BMJ quality improvement reports · 2013
   Article
7. Communication systems in healthcare.The Clinical biochemist. Reviews · 2006
   Article
8. The effect of deprivation, age and sex on NHS Direct call rates.The British journal of general practice : the journal of the Royal College of General Practitioners · 2005
   Article
9. Men and older people are less likely to use NHS Direct.BMJ (Clinical research ed.) · 2003
   Article
10. NHS Direct audited. NHS Direct is value for money and improving.BMJ (Clinical research ed.) · 2002
    Article
11. UK policy on social networking sites and online health: From informed patient to informed consumer?Digital health
    Review

Corrections and comments

• Commented on by
  NHS Direct audited. NHS Direct is value for money and improving.2002
• Commented on by
  NHS Direct audited. Audit neglected children.2002
• Commented on by
  NHS Direct audited. Telephone consultations in general practice should be tested.2002
• Commented on by
  NHS Direct audited. Telephone triage in Western Australia is cheaper than NHS Direct.2002
• Comment on
  Examination of instruments used to rate quality of health information on the internet: chronicle of a voyage with an unclear destination.2002

Authors and funding

1 author.

Funding

No grant is acknowledged in the PubMed record.

Abstract

PubMed holds no abstract for this paper.

Indexed as