Trial reportQuality in health care : QHC2001
Feedback of patients' evaluations of general practice care: a randomised trial.
Trial report in Quality in health care : QHC, 2001. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 27 papers, 6 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
27 citing papers in PubMed, 6 syntheses or guidelines pooled it, 64 citations in OpenAlex.
- Audit and feedback: effects on professional practice.The Cochrane database of systematic reviews · 2025Pooled it
- Exploring the content and delivery of feedback facilitation co-interventions: a systematic review.Implementation science : IS · 2024Pooled it
- Patient-mediated interventions to improve professional practice.The Cochrane database of systematic reviews · 2018Pooled it
- Exploring the impact and use of patients' feedback about their care experiences in general practice settings-a realist synthesis.Family practice · 2018Pooled it
- Audit and feedback: effects on professional practice and healthcare outcomes.The Cochrane database of systematic reviews · 2012Pooled it
- Can the feedback of patient assessments, brief training, or their combination, improve the interpersonal skills of primary care physicians? A systematic review.BMC health services research · 2008Pooled it
- Does it matter whether the recipient of patient questionnaires in general practice is the general practitioner or an independent researcher? The REPLY randomised trial.BMC medical research methodology · 2008Trial
- Patient feedback on hospital pharmacists' consultation skills: A feasibility study using the Interpersonal Skills Questionnaire (ISQ).PloS one · 2022Article
- Eliciting preferences of patients about the quality of hospital services in the west of Iran using discrete choice experiment analysis.Cost effectiveness and resource allocation : C/E · 2021Article
- Article
- Psychometric properties of the Arabic version of the EUROPEP questionnaire.Patient preference and adherence · 2018Article
- What does patient feedback reveal about the NHS? A mixed methods study of comments posted to the NHS Choices online service.BMJ open · 2017Article
- The role of patient experience surveys in quality assurance and improvement: a focus group study in English general practice.Health expectations : an international journal of public participation in health care and health policy · 2015Article
- How do patients with a Turkish background evaluate their medical care in Germany? An observational study in primary care.Patient preference and adherence · 2015Article
- Patient satisfaction with nursing after surgery due to cervical or lumbar discopathy.Medical science monitor : international medical journal of experimental and clinical research · 2013Article
- Are family practice trainers and their host practices any better? Comparing practice trainers and non-trainers and their practices.BMC family practice · 2013Article
- Effectiveness of a quality-improvement program in improving management of primary care practices.CMAJ : Canadian Medical Association journal = journal de l'Association medicale canadienne · 2011Article
- General practitioners' experience and benefits from patient evaluations.BMC family practice · 2011Article
- Does patient satisfaction of general practice change over a decade?BMC family practice · 2009Article
- Do patient surveys work? The influence of a national survey programme on local quality-improvement initiatives.Quality & safety in health care · 2008Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo assess the effects of feedback of patients' evaluations of care to general practitioners.
designRandomised trial.
settingGeneral practice in the Netherlands. SUBJECTS: 55 GPs and samples of 3691 and 3595 adult patients before and after the intervention, respectively.
interventionsGPs in the intervention group were given an individualised structured feedback report concerning evaluations of care provided by their own patients. Reference figures referring to other GPs were added as well as suggestions for interpretation of this feedback, an evidence-based overview of factors determining patients' evaluations of care, and methods to discuss and plan improvements.
main outcome measuresPatients' evaluations of nine dimensions of general practice measured with the CEP, a previously validated questionnaire consisting of 64 questions, using a six point answering scale (1= poor, 6 = very good).
resultsMean scores per CEP dimension varied from 3.88 to 4.77. Multilevel regression analysis showed that, after correction for baseline scores, patients' evaluations of continuity and medical care were less positive after the intervention in the intervention group (4.60 v 4.77, p < 0.05 and 4.68 v 4.71, p < 0.05, respectively). No differences were found in the remaining seven CEP dimensions.
conclusionsProviding feedback on patients' evaluations of care to GPs did not result in changes in their evaluation of the care received. This conclusion challenges the relevance of feedback on patients' evaluations of care for quality improvement.
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What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.