ArticleBMJ (Clinical research ed.)2000
How helpful is NHS direct? Postal survey of callers.
Article in BMJ (Clinical research ed.), 2000. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 27 papers, 2 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
27 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- The effects of telephone consultation and triage on healthcare use and patient satisfaction: a systematic review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2005Pooled it
- Walk-in centres in primary care: a review of the international literature.The British journal of general practice : the journal of the Royal College of General Practitioners · 2003Pooled it
- Safety of telephone consultation for "non-serious" emergency ambulance service patients.Quality & safety in health care · 2004Trial
- Patients' experiences of an open access follow up arrangement in managing inflammatory bowel disease.Quality & safety in health care · 2004Trial
- Exploring two-step and one-step urgent care telephone triage: a UK-based semi-structured interview study.BJGP open · 2025Article
- Patient Satisfaction with Pre-Hospital Emergency Services. A Qualitative Study Comparing Professionals' and Patients' Views.International journal of environmental research and public health · 2018Review
- Utilization of Cancer Information System for Breast Cancer Control in Lagos, Nigeria.The Pan African medical journal · 2016Article
- Reassurance as a key outcome valued by emergency ambulance service users: a qualitative interview study.Health expectations : an international journal of public participation in health care and health policy · 2015Article
- Article
- Who uses NHS Direct? Investigating the impact of ethnicity on the uptake of telephone based healthcare.International journal for equity in health · 2014Article
- Acceptability of NHS 111 the telephone service for urgent health care: cross sectional postal survey of users' views.Family practice · 2014Article
- Patients' experiences and views of an emergency and urgent care system.Health expectations : an international journal of public participation in health care and health policy · 2012Article
- An online expert network for high quality information on occupational safety and health: cross-sectional study of user satisfaction and impact.BMC medical informatics and decision making · 2011Article
- Reassuring and managing patients with concerns about swine flu: qualitative interviews with callers to NHS Direct.BMC public health · 2010Article
- An evaluation of the appropriateness of advice and healthcare contacts made following calls to NHS Direct Wales.BMC health services research · 2009Article
- Self-testing for cancer: a community survey.BMC cancer · 2008Article
- Prevalence of the use of cancer related self-tests by members of the public: a community survey.BMC cancer · 2006Article
- Evaluating and implementing new services.BMJ (Clinical research ed.) · 2006Review
- Impact of standalone and embedded telephone triage systems on after hours primary medical care service utilisation and mix in Australia.Australia and New Zealand health policy · 2005Article
- "Any other comments?" Open questions on questionnaires - a bane or a bonus to research?BMC medical research methodology · 2004Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
PubMed holds no abstract for this paper.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.